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How e-z Cert Works
Certificate of Origin
Find answers to frequently asked questions about e-z Cert.
Frequently Asked Questions
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What is e-z Cert? And what can I do with it?
How do I get started? And where can I go to get help?
I have not received my login credentials by email – why is this?
I have forgotten my password, how do I go about regaining access?
How can I change my password to something I can easily remember?
How can I add users to our account?
What is the difference between the Standard and eXpress service?
What is the difference between a Standard User and an Administrator?
How can I complete an application if the person in our company who uses e-z Cert is away?
I no longer have access to the email address I registered to e-z Cert with – what options do I have?
My email address has changed; can this be amended in e-z Cert?
Whoops! I created an account with the wrong chamber of commerce; - how do I change it?
How can I create another account?
My company is part of a chain; can each user have access to see applications from all sites?
Whoops! I have made a mistake on my application, how can I amend it?
What format can I upload documents in? And what is the size limit for the files?
Why is there a barcode on my application?
Where can I upload signatures?
What is the signature wizard and why do I need to use it?
Who is responsible for the uploading of signatures?
Does my signature need to be updated if my name has changed?
Why is some of the page cut off at the bottom?
Why does ‘DRAFT’ appear on my document?
I am having trouble opening a .pdf file; - what could be the issue?
Is my email address tied to exporter accounts or chambers?
My company details have changed; can this be amended in e-z Cert?
Why does my print appear to be out of scale when using Adobe Reader?