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20/10/2011 14:24
 

When customers send in Uploaded documents only to certify through eCert

They choose uploaded document and signature and send

however the

Company Name in the email instruction is reverting to the last document sent.

 

 

I have just tried a dummy one and sure enough the system has reverted to  the last certificate I prepared

on e-Cert and put that company name in there.

 

This will be an issue for forwarders and chambers who run a bureau service  mostly and we wondered if there is a fix??

 

 
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21/10/2011 10:47
 

Hi Brigid

Thanks for your post.

You are probably aware that there isn't a problem if another document (i.e. a C of O, EUR1, etc) is selected in the same application as the exporter is a mandatory field on all other documents, and as such the exporter details must be completed prior to submission.  However, our efforts to keep the screens as simple as possible have resulted in us ovelooking the ability to choose an exporter against uploaded documents, and this is something that we are currently working on to resolve in a future release.  This current absence of exporter selection does not affect the actual documentation, but it does make it unclear to the chamber exactly which company the document is being submitted on behalf of.

It is currently possible to work around this by choosing a document which does have an exporter address, allocating the correct exporter details, and then going back an deselecting the unrequired document prior to submission.  Hopefully though you won't have much necessity to use this workaround before we provide the ability to select an exporter against uploaded documents.

Thanks,

i2i Helpdesk Team

 

 
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