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HomeHomee-z Cert USER S...e-z Cert USER S...Using e-z CertUsing e-z CertCreating a new user on a company accountCreating a new user on a company account
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30/07/2014 17:11
 
Our company is registered and I'm currently the only user.  I have tried to add two new users, and they are now listed.

But how do they now log in?  Do I have to notify my local chamber to activate the users and send them their password?  I'm not sure if I have added them correctly, and my local chamber suggested I use the online help guide, but that's not shedding any light either.

I logged on to E-cert, and then went to my account, clicked on the person icon, add a user.

Can you help?

Regards

Nicky
 
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30/07/2014 17:48
 
Hi Nicky,

When a user is added to a company account, a notification email is automatically generated and sent to the user. If their email address has not already been registered, the email will include their username and password.

I've checked your company account and our outgoing emails, and can see that the users have been added and the emails have been sent. If your colleagues have not received the emails then please ask them to check their junk folders.

If your colleagues did receive the email and it did not contain a password, then I'd recommend requesting a password reset via the forgotten password link. This can be found on the e-z Cert login page.

Best Regards

Gary Livermore
 
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HomeHomee-z Cert USER S...e-z Cert USER S...Using e-z CertUsing e-z CertCreating a new user on a company accountCreating a new user on a company account