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How e-z Cert Works
Certificate of Origin
Find answers to frequently asked questions about e-z Cert.
Frequently Asked Questions
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What is e-z Cert? And what can I do with it?
How do I get started? And where can I go to get help?
What is a formal undertaking?
I have not received my login credentials by email – why is this?
I have forgotten my password, how do I go about regaining access?
How can I change my password to something I can easily remember?
How can I add users to our account?
What is the difference between a Standard User and an Administrator?
What is the difference between the Standard and eXpress service?
How can I complete an application if the person in our company who uses e-z Cert is away?
I no longer have access to the email address I registered to e-z Cert with – what options do I have?
My email address has changed; can this be updated in e-z Cert?
Is my email address tied to exporter accounts or chambers?
How can I create another account?
My company is part of a chain; can each user have access to see applications from all sites?
Whoops! I created an account with the wrong chamber of commerce; - how do I change it?
My company details have changed; can this be amended in e-z Cert?
What format can I upload documents in? And what is the size limit for the files?
Whoops! I have made a mistake on my application, how can I amend it?
Why is there a barcode on my application?
Where can I upload signatures?
Who is responsible for the uploading of signatures?
Does my signature need to be updated if my name has changed?
Why does my print appear to be out of scale when using Adobe Reader?
Why is some of the page cut off at the bottom?
Why does ‘DRAFT’ appear on my document?
I am having trouble opening a .pdf file; - what could be the issue?